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2020 - 2025
COMCAST Can't Deliver What It Advertises:
COMCAST
Defrauds Internet Users
BEWARE
OF DISCOUNTED PRICING !!! EXAMPLE:
100 Mbps Download with 10 Mbps Upload everyday price is:
$80 dollars if you supply your own modem and
WiFi Router
- or -
$107 dollars if you rent a buggy Comcast WiFi Modem
Do you honestly believe you can use all the internet speed you are paying top dollar for??? The answer is NO. Comcast has figured out a way to cheat you, and keep their profits high. If you work at home, subscribe to a movie service like Netflix, download or upload large files, Comcast has software in place to kill your service for 15 minutes or more, and cheat you out of your money, and laugh all the way to the bank, because they don't have to provide dirt-cheap equipment that would improve their service, bandwidth, and reliability. Instead, they simply cut back service.
This is what other people think about Comcast, Xfinity, or whatever they're calling themselves today.
COMAST / XFINITY HAS A RATING OF 1.1, THE LOWEST OF ANY INTERNET SERVICE PROVIDER!
https://www.trustpilot.com/review/www.comcast.net
How do I contact the Comcast Executive Complaint Center?
If you have been unable to resolve your Comcast problem after exhausting your local city's Comcast escalation process, you can escalate it to the Comcast Executive Complaint Center, and they will address your issue within 24 hours.
They can be reached at: 215-665-1700
They are listed as:
Comcast Cellular Communications
1500 Market St
Philadelphia, PA 19102-2100
(215) 665-1700
They handle all Comcast complaints nationwide.
RETAIN YOUR RIGHT TO SUE COMCAST:
GO TO THEIR WEBSITE AND "OPT OUT"
Comcast service rep:
"Service to your area has been restored. No one else is complaining."
Customer:
"That's impossible. The cable is wide open. I can see the break above my back yard. If other people aren't complaining, it's because they have a satellite dish!"
Open trunk (break in cable feeding my neighborhood)
After being without cable-tv and internet for FOUR MONTHS after hurricane Wilma, COMCAST finally restored our service on January 24, 2006, months after doing lucrative Video On Demand installs.
Then the nightmare began.
I stopped at our local Comcast office after being promised service restoration for months, after hurricane Wilma. COMCAST had been doing lucrative digital installs, and left its old customers without service. Within 24 hrs of speaking to Judd, our service was restored by means of about 120' of bright orange RG-11 cable on top of the grass, from the house to the pole. It was suppose to be buried in a day or two of January 24, 2006.
On March 16, 2006, about two months later, the cable was still sitting on top of the grass.
For being without service for so long, Comcast said they would give us a break - $12.95 for 3 months on our high-speed internet service, .and a $29.99 per month promo for 4 months if we added digital cable. I agreed, and paid what was owed on the account by credit card.
Within hours of service restoration, we were disconnected for non-payment of the service we didn't receive while the cable was out. A couple more hours on the phone, and the cable was back up.
We went to pick up the new digital box, and they wanted to charge full price, and add even more $$ for the included HBO and promo package. We we were told this would be taken off in the form of a credit on our next bill.
We took the box home and connected it. NOTHING. Another hour or two was spent on the phone to get the account straightened out. Finally, after 2 days, we had a picture, but no "Video On Demand." Another 2 hours on the phone revealed that the charges for the service we didn't receive after Hurricane Wilma that were suppose to be taken care of by Comcast billing, were not. After Comcast customer service reviewing the notes on our account, and being shifted around to different departments, the service was turned on again.
The "video On Demand" service still had some problems, and we were told by Comcast that a server was down.
The "digital cable" trial revealed all the children's programming, especially PBS KIDS. Unfortunately, the picture on the "digital service" that Comcast offered would pixelate and freeze. In many cases, the audio was not synced to the video, and the voice did not match the person's lips.
The analog channels had lines going through them (see picture below).
This is COMCAST cable channel 10 in Davie, Florida (Ft. Lauderdale area), belonging to our local ABC affiliate, WPLG-TV in Miami, Florida.We had to connect the outside antenna to watch our local channels clearly.
The 3rd person to come for repairs attributed the problem to packet loss, and high-end roll-off, something we had complained about through the use of an NDT server, which also provides diagnostics. A list of NDT Servers may be found by clicking here
900 k dn, 255 up
COMCAST High Speed Internet in Davie Florida
November 9, 2006, at 5:52 p.m.- This is typical (when it does work) -
We got to watch a couple days of digital cable before Comcast shut us down again. "If you'd pay your bill on time, this could have been avoided" was Comcast's response. Comcast now stated we owed them $168.00. I thought about all the new installs Comcast was doing, instead of restoring service to their old customers, who had to go out and buy TV antennas.
This was a monumental screw-up by Comcast. There were so many different departments involved, but no central server or communications between these groups. Computer Screens available to one group were not available to another. Chaos was the result. Perhaps as Comcast loses more customers, and Stratellites come into use, Comcast will cease to exist.
A very frustrated wife drove the digital cable box and the kids to Comcast's local office, while I got on the phone with Comcast. While I was on the phone, the wife was ushered into a room at the Comcast office, and instead of receiving an apology, was asked how she intended to take care of this couple hundred dollar bill. She called me while I was on the phone with a supervisor from Comcast, and relayed this latest belittling. I requested that the account be returned to the status it was, prior to the hurricane.
On March 16, 2006, our service was once again shut off. More time on the phone revealed that Comcast was now charging us $29.99, instead of the $11.99 + $1.01 increase for the basic package. We were being charged for service that looked like worse than this, and had complained to Comcast about since 2004.
This is now the best Comcast has been able to do, and is a vast improvement over what we had. This is the cable connected directly to the analog cable input of a new SHARP Aquos HDTV. There are no splitters in line, and new Andrew™ 100% shielded DAXCESS cable is being used as a jumper.
We now supposedly owe $71.51 for $12.99 internet service, and $13 cable tv service. With a supposed $75 + 58.85, plus other adjustments totaling $257.02, something still seems to be wrong. I was also told that I was paying $14.99 for digital HBO. We don't have digital HBO, and the HBO we did have was suppose to be free - part of a $29.99 promo.
I CRINGE WHEN I HEAR SOMEONE AT COMCAST SAY: "THANK YOU FOR CHOOSING COMCAST". The reasons for calling Comcast are trouble reports that go unanswered, and additional charges that are not resolved.
The straw that broke the camel's back
3:42 p.m., the same day
Comcast's collections department auto-dialer rang my cell phone. Melody wanted $71.52 to pay my delinquent bill. She was very polite, and offered to put me in touch with customer service.
This verifies that one department does not know what the other is doing. No Comcast employee would allow their dealership to keep their car for months, while they sold new cars, instead of repairing their customer's car, then overcharge them, and offer to return their money the following month.
More time lost.
..... to be continued
After Hurricane Katrina, the
replacement of 25' of our drop yielded a 10 dbmv increase
in high-end response. This helped reduce internet packet
loss. The cable
TV channels, though still grainy, showed a slight improvement.
The drop had NEVER been secured to the pole, but came straight down from the tap. click here
Egress was reported in 2004. NOTHING has been done. It is now 2006.
3-22-2006 Novis we gave you channels, now you have to pay. OK, all taken care of.
4-26-06 sevice call Sat, now again on wed. said outside contractors had been readjusting levels for the past month. Hi end up +20 dbmv. on NTSC test channel 135.
Video Clips:
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